mychana@yahoo.com

713-817-3155

MyChana Burton, CSM

SUMMARY:

My diverse skillset consist of experience, education and certifications in Project Management, Business Analysis and Consulting,

in the Telecommunications, IT, Hospitality, Oil & Gas, Non-Profits and Healthcare industries. I have mastered the ability to

manage change and add value, by remaining customer focused and agile, which has fostered a collaborative and cooperative

environment across all project teams and stakeholders. I can attribute the success of my projects to my efficient planning,

organization, risk management and servant leadership; resulting in exceeding customer and project expectations, within

environments with dynamic priorities.

EDUCATION:

  · WGU Texas, Austin, Texas

MBA–Information Technology Management, December 2015

  · Colorado Technical University, Colorado Springs, Colorado

Management Information Systems, December 2013

Magna Cum Laude - Graduation GPA - 3.83/4.00

TECHNICAL SKILLS:

Functional

: Business Analysis/Improvement, Project Management, Needs Analysis, Change Management, SDLC, Agile/Scrum

Methodology, SAFe, Time Management, RUP, Iterative Methodology, ADLC, Negotiation, Project Governance,

Reporting, Waterfall Methodology, Mobile Device Management, Budget Management, CRM, ERP, Software

Development, HRIS, Risk Management, Portfolio Management, Make-or-Buy Analysis, Instructor Led Training,

Lean Six Sigma, Technical Writing, Customer Contact Management

Technical

: MS Office, MS Project 2010, MS Visio, MS Access, MS InfoPath, MS MySQL, SAP, MS Lync, SharePoint, MDM, ITIL,

VMWare, PeopleSoft, Rally, Remedy, CCMS, .NET, @Task, CAPM, SAFe, Active Directory, CA Clarity, BES, Oracle ,

SQL, Good Technology, Java, eInfotree

CERTIFICATIONS:

  · Certified Scrum Master (CSM)

  · Certified Six Sigma Black Belt (CSSBB)

WORK EXPERIENCE:

Training Marbles, Inc.

Agile Coach/Scrum Master/Sr. Project Manager

  · Comp-Tia A+ Certification

  · PMP (In Progress)

March 2005 - Present

Houston, TX/Columbus, OH

Responsibilities:

  · Coached/Led everyone involved to understanding of Scrum Values, principles and practices

  · Successfully led project teams through software/application project delivery, exceeding customer expectations.

  · Collaborated/Coached Product Owner to properly manage and trim Project Backlog & create user stories(Rally)

  · Led Scrum Activities, including Sprint Planning, Backlog, Sprint Execution, Daily Scrum, Sprint Review and Retrospective

  · Developed institutional policies training material and user guides for website and mobile app, updating as necessary

  · Facilitated all Scrum meetings, team communication and removal of impediments.

  · Utilized Servant leadership to lead cross functional development teams to self-organize to maximum productivity

  · Customer facing single Point-of-Contact to all stakeholder, project teams and third party vendors

  · Financial Management of multiple small to large projects, including budget creation, management, tracking and reporting.

  · Effectively utilized Vendor Management, Resource Management and Financial Management

  · Performed Impacts and Change assessments resulting from project implementation

  · Direct/guide project teams of up to 20, on proper use of Scrum framework to coach self-organization

  · Assist in interpreting/translating requirements into user stories for maintaining a well-groomed product back log (Rally).

  · Review staffing requirements, procedures of completion, funding limitations, and allocation of available resources to

determine the lead time appropriate with stakeholders and establish definition of done and acceptance criteria(SAFe).

  · Communicated difficult/technical/sensitive information professionally, ineptly in explaining both the why and what

  · Utilized SDLC/ADLC artifacts Velocity and Burn down Charts to display historical performance, estimate amount of work

deliverable on future sprints and to provide at-a-glance reporting on actual versus ideal progress over time. (Agile/SCRUM)

  · Investigated production issues by determining root cause, defining solution, coordinating solution execution and

communicating to all involved parties of the interrelated projects.

  · Project and Communication planning in Telecom, Oil & Gas, Financial, Non-Profit, Technology and Healthcare industries

  · Efficiently applied hybrids of different PM/SDLC methodologies including Agile, PMI, RUP and Waterfall

  · Coached large scale enterprise adoption of software, hardware and infrastructure integration, configuration and support

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MD Anderson Cancer Center (Deans Professional Services- Contract)

IT Project Manager/Scrum Master

Jan 2014 – September 2014

Houston, TX

Responsibilities:

  · Managed multiple software/application development projects as part of the SAP ERP integration blueprint

  · Manage software/application integration within a Hybrid Cloud/Data Center infrastructure

  · Utilized project resource planning to ensure proper staffing and maximum resource utilization

  · Manage software and .NET application integration, deployment and update releases (MS SCCM/Altiris)

  · Single Point-of-Contact to all stakeholder, project teams and vendors to manage issues and flow of information

  · Designed and delivered enterprise wide training, and workflow processes(MS Visio) and implementation plan

  · Track development team tasks commitment, progress, and impediments; prepare Sprint status reports(Rally/Agile/SCRUM)

  · Write/Document/Review all specifications to meet Statement of Work requirements for each project

  · Monitor and document compliance of technical and project standards and report violations to proper teams for correction.

  · Gained overall agreement from multiple internal and/or external stakeholders on project objectives

  · Manage integration and testing of updates/bug fixes throughout SDLC processes, tools and artifacts

  · Established software and hardware technology solutions throughout concepts to details stages

  · Manage SharePoint updates and Access Database, generating compliance to policies and regulations

  · Collaborate with project teams to identify and resolve project issues, risk and assign task

  · In the absence of a Product Owner provided hands on backlog and requirements collaboration with stakeholders and

project team from all levels (users to C-level), to report impediments, progress, scope changes, documented issues and

resolutions that are consistent with the objectives of the organization. (Agile/SCRUM)

HP (TEKSystems - Contract)

Mobility Project Manager/Consultant

September 2012 to December 2012

Houston, TX

Responsibilities:

  · Responsible for all documentation, requests and reports for the Mobile accounts of 10,000+ users

  · Documented for reporting vendor account status for domestic and international carriers

  · Negotiated contracts with telecom vendors to reduce cost and insure project processes automation delivered on time.

  · Assist with the deployment preparations including user provisioning and device preparation

  · Mobile Device Management(MDM) and Mobile Application Management(MAM)for 30,000+ users

  · Initiate the conversion of users from/to corporate pay to user liable(BYOD)

  · Design, Build, Testing, Pilot, and Deployment integration of mobility solution delivery.

  · Prepared weekly report and timeline of identified and converted accounts for Executive Sponsor review

  · Managed project budget status and resource allocations, completing project on-time under budget

Verizon Wireless

Technical Project Analyst

January 2006– August 2012

Houston, TX

Responsibilities:

  · Facilitated effective communication of project status and issues with internal/external teams, over project lifecycle.

  · Managed multiple projects, tasks and priorities within a dynamic environment.

  · Track progress of project goals, objectives and deliverables to ensure within schedule, budget and scope

  · Manage project teams of 5-20, interpreting requirements for assignment of task by roles

  · Facilitated presentations and training sessions to all levels of stakeholders, customers and project teams

  · Work in concert with analyst and project resources to maintain the developed schedule.

  · Presented/Communicated mobile technology solutions and architecture in nontechnical terms.

  · Utilize Technical Writing savvy to develop, implement, and define technology solutions documentation

  · Manage project risk and issues, by quickly identifying, documenting, quantitatively assessing, prioritizing them at the

beginning and monitoring throughout project utilizing the established project proposal and deliverables plan.

  · Established and maintained database contacts, communications and resolutions of vendors

  · Manage the collaboration of mobile solutions for Oil & Gas, Healthcare and Financial organizations

  · Planned, Facilitated, and Coordinated BYOD initiatives utilizing enterprise MDM solutions

  · Support collaborative management of project management, development plan summary documentation

  · Manage multi-site network projects within a 24/7 on-call rotation

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